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FAQ – Frequently Asked Questions

Please find below the answers for frequently asked popular questions :


What is the average lead time ?
Our lead times are depends on the quantity and item specs. It takes generally 3-5 weeks for 20 tons lots.


How is the packaging?

Our standard packaging is on wooden pallets. The goods are wrapped with VCI paper and nylon with shrink. We also put a slica gel inside the pallets. The radiator items (brass foil for tubes and copper fins) are packed in wooden cases.

What is your prices and terms?
Our prices are changed according to item specs and volumes. Therefore, please contact with us with your requirements to send you our price offer with terms.


How is the shipment procedure?
If the customer has no forwarder, we choose the best and suitable transport company for the shipment. Alternatively, the customer can direct us own forwarder to deliver the goods by truck or vessel. We pay more attention to be delivered the goods with safety until the client’s warehouse.



Do you send samples before placing order?

Yes, we send samples before placing order. For this, the inquiry should reach us. After mutually agreed on the prices, then we send samples to test.

 


Special conditions?

We are always here to find reasonable solutions for your special requests about coil weights, packaging, quantity, hardness, etc.